MAINTENANCE SERVICE, 678-334-2400
Maintenance requests include repairs, janitorial requests, electrical outlet additions, additional office keys, heating and air conditioning adjustments to name a few. Maintenance personnel are on duty from 7:00 AM to 5:00 PM.
MAINTENANCE I OPERATIONS
The building maintenance staff is always prepared to serve your needs. An engineer will be on duty weekdays from 7:00 AM to 5:00 PM. However, please refer all service calls to our online tenant work order system, Angus http://www.ng1.angusanywhere.com/tenant/CBRE/Intercontinental/default.aspx. Please note that a TRP must be submitted for maintenance personnel to move furniture, hang pictures, and install white boards etc.
Dollies are available for checkout. Please contact our security service center at 770-261-4016 to arrange for checkout.Heating and air conditioning are provided from 8:00 AM until 6:00 PM, Monday through Friday, and from 8:00 AM until 1:00 PM on Saturday. Should you require services beyond normal building operating hours, an hourly fee will be charged for additional heating or air conditioning.
Submit your requests for (Overtime Air Request) form for additional heat or air conditioning to the Management Office. Please fax completed form at least 24 hours in advance to the time overtime is needed.Email completed request to the Management Office at lakesideadmin@intercontinental.net. We must have all requests in by 12:00 PM Friday for weekend HVAC. ** Please note there is an additional 4 hour minimum charge ($225.00) for the duty engineer to come in after hours to program air.
SERVICE REQUEST
Our user-friendly, web-based service request system is called Angus Anywhere.
The system eliminates redundancy, increases the speed in which service calls are answered, and provides up to the minute status information on service requests.
To better serve you, we ask that one person within your office be designated as the contact person to report any service requests, such as, temperature control, electrical, janitorial, etc. This coordination will avoid duplicate calls for the same request. If you should have an emergency related request after hours or on the weekends, call the 24 hour secutiry desk at 770-261-4016.
Our Security Service Center or Answering Service will relay any emergencies to the proper personnel. Non-emergency calls received during off-hours will be handled the next business day.
To have you or a representative from your staff use our user-friendly, web-based Service Request System, please contact our tenant services department at 678-334-2400 for assistance.
To place a service request using Angus Anywhere, please visit
http://www.ng1.angusanywhere.com/tenant/CBRE/Intercontinental/default.aspx.